Effective date: [14 October 2026] | Last updated: [14 October 2026]
We understand that plans can change. This policy explains how to request cancellation of an order placed with The Woven Room at https://thewovenroom.in and how cancellation refunds are handled.
1. Cancelling before dispatch
You may request cancellation of your order before it is dispatched within 24 hours of placing the order. Please contact us as soon as possible so we can stop fulfilment. Eligible cancellations requested before dispatch carry no cancellation fee. We will check when your request was received against the dispatch status and confirm the outcome by email. A delay in our response will not, by itself, make an otherwise eligible request invalid.
2. How to request cancellation
Email support@thewovenroom.in with the subject “Cancellation Request – [your order number]”. Include your order number, the name and email or phone number used at checkout, and whether you want to cancel the whole order or specific items. You may provide a reason for cancellation, but it is optional. Do not send payment passwords, OTPs or full card details. We aim to respond within 1–2 business days.
3. After dispatch
Once the parcel has been handed to the courier, we may be unable to stop delivery. Otherwise, eligible return requests are handled under our Return & Refund Policy, including its standard 7-day request window after delivery. Refusing a parcel does not automatically complete a cancellation or guarantee a refund; contact us so we can confirm the appropriate process. Rights concerning defective, incorrect or undelivered goods remain unaffected.
4. Partial cancellations and order changes
If you wish to cancel only some items, identify them and their quantities. We will confirm whether they can be cancelled before dispatch. A refund for cancelled items will reflect the amount actually paid for those items, including applicable tax and allocated discounts. Any lawful adjustment to an order-level offer or shipping charge will be explained before we proceed. Changes to an item, quantity or delivery address depend on fulfilment status; we may ask you to cancel and place a new order.
5. Cancellations initiated by The Woven Room
We may need to cancel all or part of an order if an item is unavailable, payment cannot be verified, delivery is not possible, or there is another valid reason preventing fulfilment. We will explain the reason and notify you promptly. For an order we cancel in full, we will refund the full amount collected, including shipping and applicable taxes. For a partial cancellation, we will explain the refund calculation and offer a full cancellation if the remaining order no longer meets your needs before dispatch.
Cancellation Policy — continued
6. Refunds for approved cancellations
For a full cancellation accepted before dispatch, we will refund the amount paid for the cancelled order, including applicable taxes and shipping charges. We do not deduct a cancellation or payment-processing fee for that cancellation. Refunds are returned to the original payment method unless another lawful method is agreed with you. Store credit will not replace a monetary refund without your agreement.
We will initiate an approved refund within [ 10 business days] of cancellation confirmation. After initiation, your bank or payment provider may take an additional [3-4 business days] to credit the funds. We will share confirmation or a reference where available. If the amount has not arrived after the stated period, contact us with your order number. If cash on delivery was available and no payment was collected, there is no payment to refund.
7. Failed payments and duplicate orders
If a payment appears to fail but money is debited, check your order confirmation and contact us before paying again. We will help verify the order and payment status. Uncaptured payment authorisations are released according to the payment provider’s process. If you accidentally place duplicate orders, notify us promptly; each order will be checked against its dispatch status.
8. Product-specific terms
Any special cancellation terms for a customised, personalised or made-to-order product must be clearly stated on that product’s page and accepted before purchase. If no special terms were disclosed, the standard cancellation terms in this policy apply. No product-specific restriction removes rights concerning defective or incorrectly supplied products, non-delivery or other mandatory consumer protections.
9. Delivery issues and consumer rights
If your reason for cancellation is a missed delivery commitment or another problem with fulfilment, contact us so we can assess the appropriate cancellation, refund or other remedy. Nothing in this policy restricts rights available under applicable consumer law. Refer to our Shipping & Delivery Policy for delivery support and our Return & Refund Policy for requests after delivery.
10. Contact and updates
Customer support: support@thewovenroom.in
Website: https://thewovenroom.in
Grievance contact: [Raj, thewovenroom2@gmail.com and F-089, FF, Elan Miracle, Sector-84, Gurgaon-122001]
We aim to respond to customer enquiries within 1–2 business days. Updates to this policy will be published with a revised date and will not retrospectively reduce rights or commitments attached to existing orders.
Related policies:
https://thewovenroom.in/pages/shipping-delivery-policy
https://thewovenroom.in/pages/return-refund-policy