Effective Date: [15-Oct-2026]
We want you to love your new home linens! However, if you are not entirely satisfied with your purchase, we are here to help. Please review our policy on cancellations, returns, and refunds below.
1. Cancellation Policy
We process orders efficiently to ensure fast delivery. You can cancel your order under the following conditions:
· Before Shipment: You can cancel your order within 24 hours of placing it or before it is dispatched (whichever is earlier) for a full refund. Please email us at [Support@thewovenroom.in] to request a cancellation.
· After Shipment: Once an order has been handed over to the Shipping Partner and dispatched, it cannot be cancelled. If you no longer want the product, you must receive the delivery and initiate a return request following the guidelines below.
2. Return Policy
We offer a 7-day Return Window from the date of delivery.
· Eligible Items: Only defective, damaged & incorrect items received are eligible for return. To be eligible for a return, your home linens must be unused, unwashed, and in the same condition that you received them. They must be returned in their original packaging, including all tags, labels, and inserts.
· Ineligible Items:
o Items that show signs of usage, washing, staining, or carry odors (detergent, perfume, etc.).
o Custom-sized or made-to-order linens (e.g., custom-length curtains).
o Items purchased during clearance or clearance "Final Sale" events.
o Due to personal preference & change of mind
3. Reverse Shipping Charges
· Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product, reverse shipping is completely free. We will arrange a reverse pick-up through Shipping Partner at no extra cost to you.
4. Damaged, Defective, or Wrong Items
We maintain strict quality control, but if you receive a damaged, defective, or incorrect product, we will replace it or issue a full refund at no extra cost.
· You must report the issue within 48 hours of delivery by emailing to Support@thewovenroom.in.
· Mandatory Proof: Please attach clear photos or an unboxing video showing the defect or the incorrect item received.
5. Refund Process
Once your returned item is picked up and received at our warehouse, it will undergo a quality inspection. This process takes 3 to 5 business days from receipt.
If approved, your refund will be processed based on your original payment method:
· Prepaid Orders: The refund amount will be credited back to your original payment mode (Credit Card, Debit Card, UPI, Net Banking) within 5 to 7 business days after approval.
· Cash on Delivery (COD) Orders:
o Refunds for COD orders cannot be made in cash.
o You will be requested to provide your bank account details or UPI ID.
o The refund will be transferred via NEFT/UPI within 5 to 7 business days of receiving your details.
Note: The initial COD handling fee and any original standard shipping fees are strictly non-refundable.