Effective Date: [15-Oct-2026]
At The Woven Room accessible from [thewovenroom.in], one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by our platform and how we use it.
1. Information We Collect
We collect several types of information to process your orders and provide a seamless shopping experience:
· Personal Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers, UPI handles, or banking details), email address, and phone number.
· Device Information: When you visit our Shopify store, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
2. How We Use Your Information
We use the information we collect generally to fulfill any orders placed through the site, which includes:
· Processing your payment information and arranging for shipping via Shiprocket.
· Providing you with invoices, order confirmations, and tracking updates via Email, SMS, or WhatsApp.
· Screening our orders for potential risk or fraud (specifically regarding Cash on Delivery orders).
· Sharing updates, promotional offers, and marketing materials related to our home linen products, where you have consented to receive them.
3. Sharing Your Information
We share your Personal Information with third parties to help us use your Personal Information, as described above:
· Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: shopify.com.
· Shiprocket & Logistics Partners: We share your name, shipping address, and phone number with Shiprocket to fulfill and deliver your linen packages.
· Payment Gateways: Secure third-party gateways handle prepaid payment operations. We do not store your raw card credentials on our servers.
4. Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Support@thewovenroom.in
Terms of Service
Effective Date: [15-10-2026]
Welcome to The Woven Room. The website thewovenroom.in is operated by The Woven Room. Throughout the site, the terms “we”, “us” and “our” refer to The Woven Room. By visiting our site and/or purchasing home linens from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
2. Products, Pricing, and Modifications
· Product Representations: We have made every effort to display as accurately as possible the colors and images of our linens (bedsheets, bedcovers, dohars, comforters, towels etc.,) that appear at the store. We cannot guarantee that your computer monitor's display of any color will be completely accurate.
· Price Changes: Prices for our products are subject to change without notice.
· We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
3. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4. Shipping, Delivery, and Cash on Delivery (COD)
Our fulfillment and delivery ecosystem is governed strictly by our Shipping & Delivery Policy.
· Prepaid orders below ₹2,999 incur a flat fee of ₹139. Orders of ₹2,999 and above enjoy free standard shipping.
· Cash on Delivery (COD) transactions incur an absolute, non-refundable handling fee of ₹119 and are capped at a maximum order value of ₹10,000.
· You explicitly acknowledge that logistics timelines (estimated dispatch within 3 business days and delivery through Shiprocket within 5 days) are approximations and external disruptions may cause minor deviations.
5. Returns, Refunds, and Reverse Shipping
All exchanges, returns, and cancellations are subject to our Returns, Refunds & Cancellation Policy.
· A 7-day return window applies to unwashed, pristine home linens.
· Reverse shipping is completely free for defective or incorrect item dispatches.
6. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.
7. Contact Information
Questions about the Terms of Service should be sent to us at Support@thewovenroom.in.