Effective date: [14 October2026] | Last updated: [14 October 2026]
At The Woven Room, we take care to pack and deliver your home linens safely. This policy explains order processing, shipping charges, delivery estimates and support for delivery issues on https://thewovenroom.in.
1. Delivery locations
We deliver to serviceable addresses in India and selected international destinations. Availability depends on your country, postal code and courier coverage. Enter your complete address at checkout to view available shipping options. If your location is unavailable, contact support@thewovenroom.in before ordering.
2. Order processing
We aim to process confirmed orders within 1–3 business days. For prepaid orders, processing begins after payment confirmation. Business days are [working days], excluding [applicable public holidays]. Processing time is separate from courier transit time. Any different lead time for a specific product or pre-order will be disclosed before purchase. We will contact you if your order is materially delayed.
3. Estimated delivery times
After dispatch, estimated courier transit time is [5 business days] within India and [15 business days, or destination-specific estimates] internationally. The estimated delivery date or range for your order will be shown at checkout. Delivery estimates depend on the destination and selected service; remote locations and customs clearance may take longer. Contact us if your order passes its stated delivery window.
4. Shipping charges
Shipping charges and any available free-shipping offer are displayed before you complete payment. Our standard shipping terms are: [Rs. 139/- for orders upto Rs. 2999/- and free for orders beyond Rs. 2999/-]. International shipping charges are [will be as per destination, weight & dimension of package]. Any express-delivery option and its cost will be shown separately. We will not add undisclosed delivery charges after you place an order.
5. International duties and taxes
For international orders, customs duties, import taxes and clearance charges are [payable by the recipient]. Any charges collected by us will be disclosed before payment. Where charges are payable locally, they depend on destination rules. We may request information needed for customs clearance and will help with shipment-related queries.
6. Dispatch confirmation and tracking
Once your order is dispatched, we will send available tracking details to the email address or phone number provided with your order. Courier scans may take time to appear. If you have not received tracking details after the processing window, email us with your order number. If items ship separately, we will explain the arrangement and provide tracking for each parcel; any extra charge requires your agreement.
7. Delivery details and address changes
Please provide an accurate recipient name, complete address, postal code and reachable phone number. Email any correction immediately with your order number. We will try to update an order before dispatch; changes after courier handover may not be possible. Any additional rerouting cost will be explained before you agree to it.
8. Missed or unsuccessful deliveries
If delivery fails because the recipient is unavailable or the address is incomplete, we will help arrange the next available option. If a parcel returns to us, we will contact you about reshipment or an applicable refund. Any proposed redelivery or return cost must be lawful, disclosed and supported by actual circumstances. No delivery-related deduction will apply where the problem is caused by us or our courier.
9. Delayed, lost or undelivered parcels
Weather, transport disruption, public holidays or customs checks can affect delivery. We will help trace delayed parcels and provide available updates. If a parcel is confirmed lost or cannot be delivered, we will arrange a replacement at no extra charge or a refund, as appropriate and in accordance with applicable law. A courier investigation does not remove your consumer rights. If tracking says “delivered” but you have not received the parcel, contact us promptly.
10. Damaged, incorrect or incomplete orders
Please inspect your order when it arrives. If an item is damaged, defective, incorrect or missing, email us promptly, preferably within 48 hours of delivery, with your order number and photographs of the item, packaging and shipping label where available. Keep the packaging until we advise you. The requested reporting period helps us investigate; it does not remove rights available under applicable law. We will assess the issue and arrange the appropriate remedy.
11. Returns and cancellations
For eligible returns after delivery, see our Return & Refund Policy at https://thewovenroom.in/pages/return-refund-policy. The standard return request window is 7 days from delivery, subject to the stated eligibility conditions and your statutory rights. To cancel before dispatch, see our Cancellation Policy at https://thewovenroom.in/pages/cancellation-policy. This shipping policy does not replace those policies.
12. Contact and policy updates
For delivery support, email support@thewovenroom.in with your order number. We aim to respond within 1–2 business days. Grievance contact: [Raj, thewovenroom2@gmail.com and F-089, FF, Elan Miracle, Sector-84, Gurgaon-122001]. Nothing in this policy limits mandatory consumer rights. Changes will be published with an updated date and will not retrospectively reduce rights or commitments attached to an existing order.